Bernina Artista owners, please read!!

I regret to make this announcement, but I am not going to have my designs available in ART format anymore. I also want any Artista owner to know that if you buy any of my new designs in the PES or any other format, you will do so at your own risk. I won't be responsible if you convert to ART format and these designs don't stitch perfect on your machines. I am not even going to test my designs on any Artista machine anymore, even if I digitize designs with the Artista software. It took me a long time to make this drastic decision, but I am sick and tired of problems I am having to get my designs to stitch perfect in ART format too. These problems occured with the Artista 200. I cannot waste my time in postponing the release of new designs because of ART format. I have it that my designs stitch perfect in all other formats and on all these machines I am having them tested on, but every time the Artista 200 has problems with one or two designs. I am too much of a perfectionist to put my reputaion at stake, because of this machine. My honesty also won't allow me to sell designs, if I know my customers might have problems with some designs. The last incident which made me made this decision, was when two of my new Ocean designs couldn't even be sent to the Artista 200 and the machine gave an "out of memory" error message to two of my Artista testers. What made it worse, was that these designs were digitized in the Artista software!! These same two designs tested perfectly in all other formats and didn't give any problems at all.  One of these Artista 200 testers also has the Artista 180 and the other one also has the Artista 170. The same two designs that couldn't be embroidered on the Artista 200, stitched perfect on the Artista 180 and the Artista 170 of these two testers. They are the most reliable testers any digitizer could hope for and they know their machines and the Artista software very well. I just feel that in all the time I spent to get the designs to stitch well on the Artista 200, I could have digitized new designs, or released my designs much sooner.

If anyone else has a problem with the Artista 200 not reading designs and also got such an "out of memory" error message before, this is what one of my testers wrote to me about the last problem we had. I think that it's the Windows system that the 200's use that is the problem. The newer 730 has the same system but with much more memory. The older 180's and such didn't have Windows built in but had memory in the embroidery module. The 200 has a "dumb" embroidery module since the Windows system in the machine runs it. These can now be updated (at a cost) to have as much memory as the new 730's so it should only be people with non-updated 200's that might have a problem with a couple of designs. The Artista 200 has a 32MB memory and the 730 upgrade has a 64MB memory. I have more information about this problem , but I am waiting for permission to post it on my web site. Of course I feel that if Bernina put in a "dumb" memory in the Artista 200, why should their customers have to pay to correct their machines!!

Back to Index Page